CANCELLATION AND REFUND POLICY

This Cancellation and Refund Policy (“Policy”) applies to Cartech Diagnostic Ltd. Şti. (“SELLER”) determines the conditions for the cancellation and return of the products and services offered by the SELLER.

1. RIGHT TO CANCEL:
The BUYER may cancel the purchased product or service within 14 days from the delivery date without stating any reason. Cancellation requests must be made through the contact information of the SELLER. Returns do not include software.

2. RETURN CONDITIONS:
2.1. The canceled product/service must be unused, undamaged and in its original packaging.
2.2. For the return process, the BUYER must send it back to the SELLER with the invoice of the product / service, the return request form and a note containing contact information.

3. RETURN PROCESS:
3.1. The BUYER’s cancellation request will be evaluated by the SELLER and if deemed appropriate, the refund process will be initiated.
3.2. When the return transaction is approved, the product / service must be sent to the return address specified by the SELLER.
3.3. When the product / service reaches the SELLER in accordance with the above conditions, the return process will be completed.

4. REFUND:
4.1. After checking the suitability of the returned product / service, the payment will be returned with the same payment method or another method determined by the SELLER, depending on the BUYER’s preference.

5. WARRANTY OR REPLACEMENT:
5.1. If the product is defective and under warranty, the warranty conditions determined by the SELLER shall apply.
5.2. There is no right of return and exchange for software products.

6. CONTACT:
6.1. Contact information for cancellation and refund requests:

• Adress: Adalet, Anadolu Cd. No 41/1, 35530 Bayraklı/İzmir
• Phone: +90 (532) 675 73 79
• E-mail: info@cartechdiagnostic.com

This Policy, updated on [TARİH] SELLER reserves the right to make changes to the Policy. The updated Policy will be published on the official website of the SELLER.